Incident Response

Follow the message. Examine the account.

If a suspicious email, account event, or payment request raises concern, we help you investigate what happened. We examine relevant communications and available account records to support a coordinated response.

Discuss email compromise

Clarify the suspicious request and the surrounding events.

A changed bank account, fraudulent invoice or unexpected mailbox activity may involve a compromised account, impersonation or a combination of events. We start with the original messages, participants, payment or request chronology and discovery details. This helps define the investigation without prematurely assuming which organization or account was compromised.

Preserve messages and available account activity.

With authorized access, we examine relevant messages, headers, attachments, sign-in records and audit activity. Available forwarding rules and account settings may help explain how communications were observed or redirected. We establish what logging existed during the relevant period; current settings or a short log history cannot establish the complete history of an account.

Reconstruct the communication and access sequence.

We compare the legitimate exchange, suspicious messages and available account events to identify supported points in the timeline. Questions may include when a payment change appeared, which messages reached each participant and what evidence exists of unauthorized access. Display names, IP addresses and successful sign-ins require context and do not automatically identify the person responsible.

Connect the findings with response decisions.

We work alongside the people responsible for account containment, financial steps and legal advice. If a payment may have been misdirected, urgent bank or insurer contact should not wait for a finished forensic report. DFI’s role is to preserve and explain the technical evidence within the engagement; recovery of transferred funds and decisions about liability are not guaranteed by an investigation.

Address both fraud and information exposure.

An email compromise may expose confidential correspondence even where no payment is lost. We explain the evidence available about account access, message activity and affected information, including what cannot be determined. The findings can inform scoped improvements to payment verification, account controls and response procedures with your team, rather than treating a password reset as the whole resolution.

RELEVANT SOURCES

Start with what is available.

We help you identify which available sources can answer your question, within an authorized scope.

Mailboxes and message headersAvailable sign-in and audit activityRelevant forwarding and account settings

BEFORE WE BEGIN

Here is what helps us understand your matter.

Preserve original emails and attachments; do not rely only on forwarded copies or screenshots.
Identify accounts, transaction details, discovery time and actions already taken.
Coordinate authorized administrator access and available audit records.
If funds may be at risk, promptly involve the responsible bank contact while investigation arrangements are made.

YOUR NEXT STEP

Bring clarity to the response.

Tell us about your situation. We can help you identify the evidence, support, or preparation that fits.