Incident Response

Bring structure to a disrupted situation.

When ransomware disrupts your organization, we help you establish what is known, investigate the evidence, and coordinate response priorities with your team.

Discuss incident support

Bring the operational and investigative picture together.

Encrypted files, unavailable systems and a ransom demand can leave leadership and IT making urgent decisions from incomplete information. We help establish the known timeline, affected services, actions already taken and immediate investigation priorities. The response begins with your actual environment and business dependencies, not an assumption that every ransomware incident follows the same sequence.

Coordinate containment with evidence preservation.

We work with your responsible technical team to identify relevant systems, accounts and available logs while containment decisions are made. Collection priorities should account for evidence that may change as systems are isolated, rebuilt or restored. Operational and safety needs remain important; when urgent action must precede collection, the action and its reason should be recorded.

Investigate the intrusion as well as the encryption.

Where evidence permits, we examine how access occurred, the accounts and systems involved, the sequence of activity and indicators of possible information exposure. A ransom note or threat-actor claim is not, on its own, confirmation that particular data was taken. We distinguish supported findings from claims, indicators and gaps so your response team can evaluate the situation realistically.

Support recovery decisions alongside your IT provider.

Our findings inform priorities such as affected accounts, unresolved access concerns and systems needing further investigation. Your IT team or restoration provider carries out the agreed recovery work, with leadership setting business priorities. We help keep dependencies and unresolved questions visible; the return of a service does not automatically resolve every investigation or risk issue.

Leave with an account of the incident and practical next steps.

Depending on the agreed scope, the work may include a chronology, technical findings, an assessment of affected sources and recommendations for follow-through. We coordinate findings with your leadership, counsel, insurer and technical contacts. We do not guarantee decryption, data recovery, a particular downtime period or the outcome of any payment decision.

RELEVANT SOURCES

Start with what is available.

We help you identify which available sources can answer your question, within an authorized scope.

Affected systems and available logsRelevant identity and network recordsRansom notes and incident chronology

BEFORE WE BEGIN

Here is what helps us understand your matter.

For an active incident, call DFI or use your existing agreed response contacts.
Identify the response coordinator, IT provider and critical services affected.
Record discovery time, symptoms, ransom communications and actions already taken.
Arrange secure sharing of evidence and involve counsel or your insurer as appropriate to your arrangements.

URGENT BREACH & RANSOMWARE RESPONSE

Know what to expect.
Make the next decision with clarity.

When your organization faces an urgent breach or ransomware incident, clear response arrangements matter. Our service and fee guide explains how DFI prioritizes your incident, what the initial fee covers and how further work is billed.

High-priority specialist mobilization for new clients
A clear initial fee and included response hours
Transparent billing for continued support

For urgent breaches and ransomware outside BreachReady. Business email compromise is handled separately.

Incident happening now?Call +1 778-742-5621

Please call rather than wait for a form response. Downloading a guide does not activate an engagement or reserve response capacity.

SERVICE & FEE GUIDE

Priority response. Clear arrangements.

Understand the initial response fee, included hours and next-stage billing before you engage us.

Get the response guide

One-page overview · PDF

YOUR NEXT STEP

Bring clarity to the response.

Tell us about your situation. We can help you identify the evidence, support, or preparation that fits.