Mobile device unlocking
Forgotten or lost your phone’s passcode? DFI can help.
DFI assesses specialist options for unlocking a phone when its passcode is lost, forgotten or unknown. Capabilities depend on the make, model, operating system and exact software version.
01
Identify the exact device.
Model, operating-system version, security state, physical condition and the availability of a passcode can affect feasibility. Collect these details where they are known without changing the device simply to investigate them.
02
Confirm authority and objectives.
Clarify who can authorize the examination and what information is sought. Estate, litigation and organizational matters may require different instructions or documentation. DFI is not a substitute for advice on legal authority.
03
Agree a realistic next step.
A feasibility discussion may lead to a supported acquisition method, a request for further information or a conclusion that the proposed access is not currently available. Avoid treating an initial inquiry as an unlocking commitment.
RELEVANT SOURCES
Start with what is available.
Discuss the sources that can help answer the question, within an authorized scope.
Device identification and security stateBEFORE WE BEGIN
A more useful first conversation.
- Provide model and operating system if known.
- Explain authority for the request.
- Do not repeatedly guess a device password.
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YOUR NEXT STEP
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