WHO WE SERVE / IT TEAMS & MANAGED SERVICE PROVIDERS
Your team knows the environment. We add specialist forensic investigation and incident-response expertise alongside you. Through an active BreachReady agreement, retained specialists and priority support 24/7 are in place from day one, with annual preparation that strengthens your shared response.
TWO TRACKS. ONE COORDINATED RESPONSE.
Environment knowledge
Approved system changes
Recovery operations
Collection priorities
Forensic examination
Explained findings
Access · change context · findings · approvals
WHY DFI
During an incident, restoring access and preserving an evidentiary record can compete for the same systems and people. We work with your team to identify the most useful sources, agree collection priorities, and document the operational changes that affect interpretation. The aim is not to slow response work—it is to make the technical decisions coordinated and traceable.
We agree the client-facing relationship, technical contacts, authorized access, reporting recipients, and change authority at the outset. Routine IT operations remain with the responsible team or provider; our specialist role is defined by the engagement.
WHERE WE CAN HELP
A useful escalation identifies the question, the environment, and what has already changed.
You have alerts and administrative records, but need a supported account-activity timeline. We examine the available evidence with your administrators, distinguishing what the platform recorded from what still needs corroboration.
A device may hold evidence of information movement or an intrusion. We coordinate the proposed collection with your containment and rebuild plans, document the available state, and explain which questions the collection can address.
With retained specialists and priority support 24/7 in place from day one of an active BreachReady agreement, we then rehearse the handoffs: who calls, who approves a change and what information travels with the escalation.
THE WORK, MADE CONCRETE
We agree the collection method and secure transfer route before material is shared. Do not send credentials or raw client evidence through the website.
| What your team brings | What DFI does with it | Why it matters |
|---|---|---|
| Known systems, owners, affected identities and time zone | Maps the scope and connects records across relevant sources. | Avoids treating every system—or every timestamp—as interchangeable. |
| An alert summary and actions already taken | Builds the working chronology and considers changes to the evidence. | Keeps investigation findings in the context of containment and recovery. |
| Available logging, retention, licensing and access | Assesses which records can be collected and what questions they support. | Makes gaps visible before promising a complete reconstruction. |
| Planned resets, rebuilds, restores or account changes | Discusses preservation priorities and records the agreed sequence. | Helps operational and investigative work move together. |
COLLABORATION, WITH BOUNDARIES
Environment knowledge, operational administration, approved containment and recovery actions, and the established client relationship.
Scoped collection, forensic analysis, interpretation, investigation reporting, and agreed specialist advice.
Authority, business priorities, legal decisions, external communications, and approval of scope or material changes.
We agree the scope, authority, access, reporting, and responsibilities before the work proceeds.
WHAT YOU RECEIVE
We agree deliverables before work begins. The appropriate format depends on your purpose, the available evidence, and the engagement.
The relevant sources, responsible administrators, method, permissions, and handling arrangements.
Evidence-linked findings that distinguish observed activity, interpretation, and unresolved questions.
Relevant findings and agreed next technical questions for the team responsible for operational action.
Under an active BreachReady agreement, retained specialists and priority support 24/7 from day one, followed by escalation contacts, playbooks, tabletop findings and assigned actions.
RELATED SERVICES
Digital Forensics
We preserve and examine relevant mailbox, attachment, and cloud activity records from authorized accounts. We help you connect communications and account activity to the event you need to understand.
ExploreDigital Forensics
We help you preserve the evidence your matter depends on. Together, we identify the relevant sources, confirm authority, and plan a documented collection that fits your questions and your operations.
ExploreDigital Forensics
We examine computers and storage records to help you understand what happened in a dispute, investigation, or incident. Your questions guide the examination, and we explain what the available evidence can and cannot establish.
ExploreBREACHREADY
From day one of your active BreachReady agreement, you have retained incident-response specialists with priority access to support 24/7. Our annual program then strengthens your readiness through practical planning, preparation and exercises alongside your IT team.
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Read articleA USEFUL FIRST CONVERSATION
Discuss specialist support for a current matter or how your team would work with DFI before an incident. If disruption is active, use incident help.
Discuss specialist supportAn incident is happening nowKeep credentials and sensitive evidence out of the initial inquiry. We will agree a secure intake route if the matter proceeds.
